As a follow up to my recent post, I thought I would share my favorite story about dealing with the technology impaired. This occurred back when I was working at an ITS helpdesk.
Client: I can not access the internet.
Me: Ok, I can help with that. What have you tried so far?
Client: I clicked on internet explorer and all I see is this MSN crap!
Me: That is the internet.
Client: No this is not! I want the internet.
I was so stumped for a while, but then inspiration struck.
Me: Look at the top of your screen. Do you see where www.msn.com is? Great! Click there and delete that text. Now, type www.google.com and press enter.
Client: Great, thanks so much for your help!
[update] WOO! My story made it on clients from hell: here